This blog is about collecting the data logs in Unified Service Desk
This is a Preface about the Unified Service Desk e-Book for contact center solution
In this blog we will learn integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency.
Benefits of integrating telephony into your CRM software
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This blog is about the features that are either new or changed in Dynamics 365 Talent.
This blog describes preview features that are new or changed for Platform update 31 for Finance and Operations apps.
This blog is about how to ehance the Customer Service using Field Mapping in Dynamics 365
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Nice blog. Very helpful to get all references to white papers at one place.