This blog is about collecting the data logs in Unified Service Desk
This is a Preface about the Unified Service Desk e-Book for contact center solution
In this blog we will learn integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency.
Benefits of integrating telephony into your CRM software
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This video is about the info on key CRM Benefits: Improved Customers Relations | Discover Insights from Business Data |
Grow Efficiently | Perform Business from Anywhere | Safeguarding Business.
This video is a complete package of about the Power Apps. This video starts with the discussion about What is Power Apps and key reasons to use them. The difference between Canvas Apps and Model Driven Apps. In third part you will see a demo on how to create a Canvas App. Similarly in the forth part you will see the demo on how to create a Model Driven App. There is also a topic What is a Common Data Service (CDS) which will be covered in the fifth part and in the last part you will have some useful information about the PowerApps Portal (aka CDS Starter Portal).
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Nice blog. Very helpful to get all references to white papers at one place.